Cancellation & Modification Policy

Cancellation & Modification Policy

  1. Eligibility Window for Cancellations & Modifications: Customers may request the cancellation or modification of an order strictly within 2 hours of the order's placement.

  2. Fees for Early Cancellation: For any order cancellation executed within the aforementioned 2-hour window, an administrative, processing, and transaction fee constituting 5% of the total order value will be levied.

  3. Procedure for Cancellation & Modification: To initiate the cancellation or modification process, customers are required to transmit an electronic mail to info@arteenyc.com. This communication must explicitly specify the order number and delineate the modifications sought. A representative of arteenyc  will acknowledge receipt of the request and subsequently inform the customer upon the successful execution of the desired modification or cancellation.

  4. Fees for Cancellations During Processing: In instances where a customer seeks to cancel an order that is already under the processing phase, a handling charge equivalent to 35% of the complete order value (inclusive of shipping charges) will be applied. This charge reflects the resource investment and operational costs associated with the goods' production phase.

  5. Restrictions on Modifications: It is imperative for customers to understand that once an order has transitioned to the transit phase, any requests for modifications will be rendered null and void.

  6. Acknowledgment of Terms: The act of making a purchase signifies a customer's unequivocal acceptance of the terms and conditions enumerated herein.

Customer Support Details: